Email all questions to sales@roofrake.com or call 248-802-2455.
Our experts answer calls 8am-Midnight (EST) 7 days a week. Phones can get quite busy during major snowstorms. If you have to leave a message, we recommend sending an email as well to sales@roofrake.com during busy season for a faster reply.
Time in transit
US Priority Mail 2-3 days on average Monday-Saturday
Fed Ex Home/Ground Delivery Time
in Transit
Ground - To businesses only delivers M-F
Home Delivery - To Residences delivers Tuesday-Saturday
A roof rake is not a rake as in what you’d use in fall but
rake refers to the pulling or raking process involved in pulling the snow off
the roof, versus a shovel which you push.
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You stand as far back so you can see where you're removing
snow. NEVER USE A ROOFRAKE FROM A LADDER! We recommend using the roofrake initially to clean off snow
with the fewest number of extensions necessary then adding additional extensions
as needed. It reduces weight, helps with control and allows you to learn the
tendencies of your new tool. Once the roofrake is on the roof you can lift the
blade off the roof and walk forward then lower the rake head into the snow and
walk back pulling the amount of snow you can handle. Think of using a roofrake
as shoveling in reverse. How much snow can you push at a time? With a roofrake
its how much snow can you pull at a time? As you pull the roofrake toward the
edge of the roof collecting more snow you'll see the snow at the front of the
pack falling over the edge of the roof. Try to stop pulling the roofrake before
you get right to the gutter. You don't want to have so much momentum that you
pull it off the roof or get the blade caught in the gutter. When I use a
roofrake I stop pulling about 8" from the edge of the roof leaving a little
pile. After 3-6 columns of pulls I turn the roofrake blade about 45 degrees with
the edge of the blade hanging all the way off the roof (think snow plow) and
walk parallel to the roof pulling the roofrake as the snow slides off the blade
at the angle. This clears the snow and avoids pulling the head off the roof and
getting it caught in the gutter.
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Typically when using a roofrake you're standing far enough
back so you can see where you’re working. For a one story house that's about 4-6
feet, for a 2-story house that's about 18 feet or so. This means that length of
roofrake is hanging over your property while any additional length is the actual
length you will use to clean snow off your roof. The slope of you roofrake
whether it's steep or shallow will also affect the length you'll need. Don't
forget to account for terrain (is there any hills); landscaping or other
obstacles that may mean you need more length. A 21' roofrake can get about
halfway up a single story roof with average pitch. While 21' on a 2-story house
just gets up to the gutter. We typically see customers with 2-story homes get
31' total (which means an additional one or two extensions) to reach about 3/8
up a typical 2nd story roof. (By typical we mean 4/12 pitch).
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There are 2 main reasons to remove snow from the roof one
is to reduce weight the other is to prevent ice dams.
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If you already have ice dams you need to clear off as much
snow from behind the ice dam as possible. Professionals recommend at least 4-6
feet. This reduces the insulation of the snow pack to the ice dam and stops the
material from feeding the ice dam. DO NOT PULL AT THE ICE DAM WITH THE ROOFRAKE!
The ice dam is fairly stuck to your roof. Both above and below. Pulling at the
ice dam may pull the shingles apart and damage your roof. I have seen without
the temperature going above freezing an 8" ice dam disappear within 6-10 days.
If your house is prone to ice dams it is important to recognize those areas and
preventatively remove snow from that first 4-6 feet after every snow fall. If
you already have ice dams and have removed the snow from behind it you can use a
product such as our roofmelt tablets (basically hockey puck sized roof safe, pet
safe, landscaping safe ice melt). The roofmelt tablets will tunnel down through
the ice dams creating channels for the water to flow through and increase air
circulation to help them melt faster.
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For metal roofs the goal is avoiding the metal blade
coming in contact with the treated metal and clearing the seams that can be as
high as an inch and a half. We have 2 roofrakes that are for metal roofs... The
Snowpro soft headed roofrake and the Roof Razor with the 4" metal roof kit. The
4" wheels on the razor will clear the seams on a metal roof. The soft roofrake
is limited by the length of the pole you choose. If you need more than 24' on
the snowpro you can use a number of deluxe extension poles and and get an elbow
with threaded adapter that will allow those poles to be used with the snow pro
head. Metal roofrakes are not recommended for metal roofs. If you use a metal
headed roofrake on a metal roof where that metal comes in contact with the roof
could leave a graphite type scuff mark on the surface. Also the roofmelt tablets
are not recommended for metal roofs s they may discolor the pigments.
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The SnowPro soft headed roofrake is an excellent solution
for removing snow from solar panels. It is available in 18 and 24' long poles If
you need more than 24' on the SnowPro you can use a number of deluxe extension
poles and and get an elbow with threaded adapter that will allow those poles to
be used with the snow pro head.
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Before every use and after initially assembling make sure
that all nuts and bolts are tight. Some recommend hitting them with some super
glue after assembling to reduce loosening during use.
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The instructions for assembling the deluxe roofrake are
printed on the inside long flap of the box. When you get the deluxe roofrake
open it by opening the wide front flap to reveal the instructions. Then use the
box for storage of the poles during the off season. Because the deluxe is self
threading as you assemble adding to its strength we recommend you not
disassemble it.
There is a thin open seam on each shingle saver. Locate
that seam. I recommend using a flat headed screw driver to pry open the seam a
bit then quickly slide it onto the roofrake blade and the push into position so
it spins freely in the notch. Some customers recommend hitting the seam with
some super glue.
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Sometimes during packing in order to fit extra extensions
into the roofrake box we slide the braces into a couple of the extension poles.
Look in the first before assuming they're not there.
The Deluxe roofrake and the Junior roofrakes are identical
except we take a pole out of the boxes of the 21' deluxe, thus leaving 16' of
length in the junior deluxe. Everything is the same (even the boxes).
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The deluxe roofrake comes with four (4) 5' long extensions
(plus an elbow piece) The Junior Deluxe comes with three (3) 5' long extensions.
The Rugged Roofrake comes with 3 five foot extensions. The Roof Razor comes with
four (4) 6' extension poles. All roofrakes offer additional extension poles to
get more length.
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You're looking at it. Everything we sell is on this site.
We also have a sister site called
www.telescoping-pole.com that sells a number of different telescoping poles
and high reach dusters and cleaning supplies.
No, each roofrake uses it's own specific extension pole
and no other model's extension pole will work with it. It is important to know
what type of roofrake you have or are ordering before getting extension poles.
The extension poles are listed on the same page as the roofrake. Please order
the extension poles on that model's page. If you order incompatible extension
poles and roofrake you will be responsible for the cost of returning and
shipping out new ones. The only models which can share extension poles are the
Deluxe and Snow Trapper.
The Razor head is 3' wide and weighs about 5 lbs. The
Razor Jr. Head is 2' wide and weighs just less than 4 lbs. We recommend the
razor jar for residential use and the Razor for commercial use or those with a
lot of roof to clear.
The Titan is best
for very large roofs, especially metal roofs. It will move massive amounts of
snow quickly. The Dynamo is best for cutting through heavier snow accumulations
(12 inches or more) because of a smaller cross section.
The Titan razor
head is constructed of 3/16" aluminum flat stock and is 36" wide and 6" high,
while the Dynamo razor head is constructed of 3/16" aluminum flat stock and is
24" wide and 6" high. The Dynamo is 30% lighter than the Titan. It's easier to
get up onto the roof, to work sideways, to get into dormer areas and around
standpipes and chimneys.
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The lowest edge of the roof should not be more than 18
feet from the ground. The head may be too difficult for some to get up
that high. I have many customers who have successfully used the razor on 2 story
homes but if you think the initial weight of lifting the razor to your roof may
be too much you may want to consider a roofrake option. The razor is excellent
at clearing a lot of snow at time. So while the deluxe is lighter and can be
easier to get to the second story you may spend more time getting the deeper
snow off.
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The
10' long chute is specially treated tarplike-cloth that is slippery to snow yet stays
flexible in the cold.
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Does the Roof Razor® work on a
shallow pitch roof?
Yes, it does. Anything 3/12 or steeper and our angle kits an assist with this..[Back
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Does the
Roof Razor® go over electrical roof heater tapes?
Yes, the wheels roll over electrical tapes,
leaving them fastened as they were.
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The metal roof kit with the razors are 4" wheels which
will raise the bar at the bottom just under 2" off the roof surface. The wheels
that come with the razors are 2".
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All of our roofrakes are made of anodized aluminum.
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All of our roofrakes are made in the USA.
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The silver side.[Back
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Razors and Deluxe: One end of the each extension is
tapered in so it is slightly narrower that narrow end is about 4” long. The
narrower end will go into the non-tapered end of the other extension. Also all
extensions feature a pin and hole lock like you would see in a cane or crutches
to keep them from pulling apart during use.
Rugged extensions have a smaller pole that fits in each
extension pole that will lock extensions together. The rugged extensions also
feature a pin and hole locking mechanism.
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You will receive a tracking number the evening your order
ships. You can track your shipment though that carrier's website. The USPS
tracking number is not very good for tracking but will help identify your
package and let you know it's been shipped or has been delivered, or if there's
been some sort of problem with it. Just add 2-4 days from receiving the USPS
tracking till when you can expect your shipment. Be sure you know your order
number before contacting us.
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The software we use for checkout requires you set up a
password. Please don’t use your bank passwords or any other important passwords.
When you order with us again you just enter a new password.
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We use a software program that doesn’t automatically pop
up when you place something in the shopping cart. This allows you to go through
the pages adding extensions, roofmelt or other items without going to the
checkout every time. However this means you have to go to the upper left corner
where the United States flag is that says “Check Out” (or Canadian flag if
you’re in Canada).
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Regular shipping for roofrakes is USPS Priority Mail (2-4
days) and Premium shipping is USPS Express mail (1-2 days)
Telescoping poles and telescoping roofrakes: Regular Shipping: Fedex Ground (2-4
days) Premium Shipping: Fedex 2 day Air (2 days)
Roofmelt and Ice Melt Chemicals are shipped Fedex. Regular Shipping: Fedex
Ground (2-4 days). Premium Shipping: Fed-ex 2-day Air (2 days)
Please be sure to include a mailing address that the US
Post office can deliver to. If you do not have an address that the US Post
office can deliver to or would prefer another carrier please indicate so in the
comments section upon checkout. Fedex and UPS may cost more than the shipping
amount quoted and you’ll be responsible for the difference we will charge your
credit card for that difference up to $10, if more than that we’ll contact you
with the difference amount for your approval before shipping.
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Except in cases of major weather issues orders placed
before noon are shipped that day. Orders placed between noon and 2 pm may get
out but the delivery trucks start arriving at 2pm so it's cutting it close.
Orders placed after 2pm will ship the following day. We ship Monday - Friday. We
do not ship Saturday (Fedex does not pick up Saturday). When calculating
expected delivery date note the day it ships is not counted as a day, or
weekends with UPS or Fedex, And Sundays and National Holidays are not working
days for the USPS. During major storms we get more orders and it may take longer
to get your order out. We do have emergency plans in place which takes people
from the phones so they can help pack.
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Our packages are not as heavy but they are over-sized. Depending on what you order and where you live; regular
shipping for a roofrake runs from $15-22. Extensions add only a dollar or two.
Razors are $22-28 for most areas and in the 30s and 40s for the coasts; roofmelt is $14-18. Premium shipping runs about twice the price of regular
shipping, And remember that in bad weather the shipping carriers will most
likely have weather delays which will delay the arrival of your order. Shipping
rates are set by the carriers based on size of package, weight and distance.
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Everything but the razors ship from 48306 (Rochester
Hills, Michigan about an hour’s north of Detroit). The Razors ship from 55731
Ely, MN
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Due to size restrictions with the post office, we ship to
Canada Using only Fedex International Economy and Fedex International Express.
You are responsible for all taxes and duties which may be due upon receiving the
shipment or billed at a later time. If you do not pay these taxes and duties we
will charge the card on file plus a 15% processing fee. NOTE: Shipping charges
to Canada will not include GST, EST, brokerage fees, or any other duties, taxes,
or charges that may apply and will be due on delivery. You will be responsible
for any applicable fees at the time of delivery.
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While we try to ship in stock orders the same day, once we have shipped
your order it is the responsibility of the carrier to get it to you. Bad weather
can delay the arrival or your order. Please note in bad weather many carriers
lift their time commitment guarantees. If shipment arrives after your
anticipated date of receiving it you can file a claim with the carrier on your
own using the tracking number provided on the package.
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Canceling or Changing An Order
If you do not want a product, please do not order it.
If you wish to cancel email
sales@roofrake.com and we recommend using an email delivery method that
confirms delivery and receipt. Remember email can go to spam folders. In times
of large demand, we may not see your call or email for hours after you send it.
Historically late January, early February has had the largest delay Simply
sending an email does not equate to canceled order. We will do our best. We use
contracted warehouse services and usually incur costs that will be passed on to
you once an order is placed. A representation of these fees are as follows:
1. If the product is in stock and the order has been sent from our online
ordering computer system to the warehouse computer system it is
$6.25 for us to cancel if the product has not been packed and labeled.
2. If the product has been packed, and or a shipping label has been printed
there is a $12.50 fee to cancel.
3. If the package(s) have been moved to the area for pick up there is a $25 per
hour charge to hunt for it. Normally they are found with in 30 minutes
4. In extreme cases when pick up is expected in more time than we think we can
find it a rush charge on top of fees 1-3 will be added. Pickups, are
between 3-4pm but subject to change.
Changing Your Address after order
placed
If the package has been shipped and picked up by FedEx and
you want to change the delivery address, we will gladly contact FedEx and make
the necessary changes on your behalf. Please note that there will be a $15
change of address fee assessed by UPS or FedEx for the necessary changes. We
will require immediate payment of the change of address fee by credit card
before a change can take place. Should you have any questions in regards to
FedEx shipping policies, please contact, FedEx at (800) GOFEDEX. Once address
corrections are made with Fedex it is up to the carrier to follow through on the
corrected address delivery.
Fedex charges a $12 charge for address corrections after your order has shipped.
Please be careful entering your order. If you need to change the address of your
order after it ships get back to us as soon as possible so we can make that
correction for your. The credit card used for the transaction will be charged
for the Fedex Address correction fee. Once address corrections are made with
Fedex it is up to the carrier to follow through on the corrected address
delivery.
Canceling a Back Order
Normally there is no fee associated with canceling a backorder. If you wish to
cancel a backorder email
sales@roofrake.com
and we recommend using an email delivery method that confirms delivery and
receipt. Remember email can go to spam folders. In times of large demand, we may
not see your call or email for hours after you send it. You must receive an
email back from us to confirm your order is canceled. The date indicated at the
time of your back order is our best estimate. Any number of factors can increase
or extend this date. We will do our best to contact you but it times when our
snow emergency policies are in effect this may not be possible.
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Canceling a Special Order (SpecOrder)
There is definitely always a fee associated with fee canceling a special order.
If you wish to cancel a special order email
sales@roofrake.com and we recommend using an email delivery method that
confirms delivery and receipt. Remember email can go to spam folders. In times
of large demand, we may not see your call or email for hours after you send it.
You must receive an email back from us to confirm your order is canceled. Fees
are listed in your product name. Normally the fee is $6 subject to change.
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- Your satisfaction with products sold on this site is guaranteed. However we realize that not everyone can be happy with everything.
- Please note, while we will refund the purchase price of the product, we do not refund shipping costs out or shipping costs back.
- If you are not satisfied
for any reason ship your product back within 30 days of receipt. However, It is important
to coordinate a return by emailing sales@roofrake.com first.You must receive an
email communication back to start the return process, do not simply refuse the
package. Failure to do so may result
in additional charges up to $25 per order, because we use several warehouses in
the US and all returns are process though only one.
- Special orders and purchase orders are not returnable.
- We reserve the right to not refund 100% of the product price including but not limited to the following reasons: if the product is used and needs to be sold as such, needs to be reboxed, etc, is damage. Typically this can be 15% of the purchase price or more.
- If you refuse the package or ship it back to an address that was not coordinated with us you will be subject to all costs we incur which can be $25 in some cases.
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While it is honestly rare, if you have any problems with your purchase contact us
immediately and we will work with you re-mediate it. Most of our products hold a one year manufacturers warranty and we can assist you in communicating with them. The roof razor line of products have a 6-month warranty. The larger challenge is to avoid being too aggressive with the roof rakes on first use if the snow has been on your roof for some time. Trying to clear hardened icy snow may damage most rakes.Follow the directions on the box to avoid damage to you investment. [Back to top]
We do not share your private information with any third
part for the purpose of marketing. We share your information in the following
scenarios: 1. With reputable delivery and fulfillment companies for the purpose
of shipping, notifying you of packages shipped and tracking info. 2. With a
small number of companies we have works with for years for the purpose of drop
shipping an order in the event the item is out of stock and we are not able to
fill it from our own inventory. 3. We do not sell or offer your information to
other parties.
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Roofrake.com was started in
2000 in Plymouth, Michigan. We believe that our
customers need and deserve quality and durable American made products. We have
been selling these roofrake models for over 17 years. They have been
proven dependable season after season. We are proud of what we sell and have
tested and used these products ourselves in our Michigan winters. We consider
ourselves experts and will work with you to find the best roofrake to fit your
specific needs. If you have any questions beyond was was answered here or need a
consultation you may email us or contact us.
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You may contact us at 248.802.2455 or email
sales@roofrake.com for the quickest response as phones get very busy when the snow starts coming. [Back
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During snow emergencies we receive a surge in orders
that we cannot simply cannot give our normal excellent customer services to.
This is due to major storms and media-shock news coverage of roof rakes. Please
note the following policies:
Shipping carriers can delay shipments and pickups. All shipping carriers WILL
NOT discount any prices affected by weather emergencies including costly overnight FedEx Charges:
Consistent with the provisions of the
FedEx Service Guide, the FedEx
Money-Back Guarantee does not apply to FedEx
shipments affected by weather. For specific
shipment-status information, please
track the status of your shipment before
going to any staffed FedEx location in
affected areas. You can also contact FedEx
Customer Service at
1.800.GoFedEx 1.800.463.3339.
Shipping to affected areas?
To help avoid delays, we encourage
you to contact your recipients to verify if
their location is accepting shipments.
Shipments not delivered, due to road
closures and local restrictions, will be
secured in one of our facilities. Delivery
will be attempted when it is safe to do so.